Privacy Policy

V&C Estates Ltd (trading as VC Estates) is the data controller responsible for your personal data. We are registered in England and Wales under company number 14949602. Our registered office is at The Old Stables, Horam, East Sussex, TN21 0LJ.

If you have any questions about this policy or how we handle your data, please contact us at hello@vcestates.co.uk .

We may collect and process the following categories of personal data:

• Identity data: name, title.
• Contact data: email address, telephone number, postal address.
• Enquiry data: details of properties you have enquired about, your search preferences and requirements.
• Financial data: details of your financial position where relevant to a property transaction (e.g. mortgage in principle, proof of funds).
• Technical data: IP address, browser type, device information and website usage data collected via cookies.
• Marketing preferences: your preferences in receiving marketing from us.

We collect data through the following means:

• Enquiry forms and contact requests submitted via our website.
• Telephone conversations and email correspondence.
• In-person meetings and property viewings.
• Cookies and similar tracking technologies on our website (see our Cookie Policy).
• Third-party property portals such as Rightmove and OnTheMarket, where you have submitted an enquiry.

We use your personal data for the following purposes:

• To respond to your property enquiries and arrange viewings.
• To progress a property sale, purchase or tenancy on your behalf.
• To comply with our legal and regulatory obligations (including anti-money laundering checks).
• To send you property alerts and marketing communications where you have consented or we have a legitimate interest to do so.
• To improve our website and services through analytics.

Our lawful bases for processing are: performance of a contract, legitimate interests, legal obligation, and consent (where applicable).

We may share your data with the following third parties where necessary:

• Solicitors, mortgage brokers and surveyors involved in your transaction.
• Property portals (Rightmove, OnTheMarket) for the purpose of marketing properties.
• Anti-money laundering verification services.
• IT service providers who support our business operations.
• Regulatory bodies (including the Property Redress Scheme) where required.

We do not sell your data to third parties.

We retain personal data for as long as is necessary for the purposes set out in this policy. As a general guide:

• Transaction records are retained for 6 years following completion, in line with legal requirements.
• Marketing consent records are retained until you withdraw consent.
• Website analytics data is typically retained for 26 months.

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the data we hold about you.
• Right to rectification: to request correction of inaccurate data.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact us at hello@vcestates.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. However, no internet transmission is entirely secure and we cannot guarantee the security of data transmitted to our website.

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of the most recent revision. We encourage you to check this page periodically.